Rollero — Privacy Policy

This Privacy Policy explains how Rollero collects, uses, and safeguards personal information belonging to players accessing the platform from the United Arab Emirates. It applies to all users who register an account, browse the site, or interact with related services.

Information We Collect

Rollero gathers several categories of information necessary to operate a regulated gaming service and maintain account security. This includes:

• Identity data — full name, date of birth, nationality, and residential address provided during registration.
• Verification (KYC) data — copies of government-issued identification, proof of address, and, where required, source-of-funds documentation.
• Payment data — details linked to deposit and withdrawal methods, transaction history, and wallet identifiers, excluding full card numbers where tokenisation is used.
• Technical data — IP address, device type, browser version, operating system, and session logs generated while using the platform.
• Behavioural data — gameplay history, betting patterns, and interaction with promotional content.

This information is collected directly from the user during account creation, deposits, and customer support interactions, as well as automatically through the platform’s technical systems.

How We Use Your Information

Personal data collected by Rollero serves defined operational purposes rather than open-ended use. Primary purposes include:

• Verifying player identity and age prior to account activation and withdrawals.
• Processing deposits and payouts through supported payment channels.
• Detecting and preventing fraud, money laundering, and duplicate account creation.
• Monitoring account activity for irregular patterns that may indicate unauthorised access.
• Sending service-related communications, including account notifications and, where consent has been given, promotional offers.
• Meeting reporting obligations toward the licensing authority under which the operator holds its gaming permit.

Data is not used for purposes unrelated to these operational needs, and marketing communications are only sent where the player has provided explicit opt-in consent, which can be withdrawn at any time through account settings.

Data Protection and Security

Rollero applies technical and organisational safeguards consistent with standard practice among licensed online gaming operators. Access to personal data is restricted to personnel who require it for verification, payment processing, or fraud prevention duties. Data transmitted between the player’s device and Rollero’s servers is encrypted using industry-standard protocols, and stored records are held on infrastructure with restricted administrative access.

Retention periods are tied to regulatory and accounting obligations rather than indefinite storage; identification and transaction records are kept for the duration required by applicable licensing rules, after which they are scheduled for deletion or anonymisation. Third-party service providers, including payment processors and verification vendors, are engaged under contractual terms requiring them to protect data to a comparable standard. Rollero does not sell personal data to unrelated third parties for independent marketing use.

Cookies

Rollero uses cookies and similar tracking technologies to operate the platform and improve service delivery. The main categories are:

Essential cookies are required for the platform to function and cannot be disabled without affecting site access. Non-essential categories can be adjusted through browser settings or, where available, a cookie preference tool presented on first visit.

Your Rights

Players accessing Rollero from the United Arab Emirates retain rights over their personal data consistent with general data protection principles applicable to service providers handling UAE resident information, including federal data protection legislation governing personal data processing. These rights typically include the ability to request access to held personal data, request correction of inaccurate records, request deletion of data no longer required for regulatory or contractual purposes, and object to processing carried out for direct marketing.

Where identity verification records are subject to mandatory retention under licensing obligations, deletion requests affecting those specific records may be limited until retention periods lapse. Requests are handled individually, and players are informed of the outcome within a reasonable timeframe following submission.

Contact Information

Questions regarding this Privacy Policy, or requests relating to personal data held by Rollero, can be submitted through the account support channel available within the player’s dashboard or via the general customer support contact point listed on the platform. Requests should include sufficient detail to allow the account and the nature of the request to be identified without delay.